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If it does not, download the PDF file from here [right (or ctrl-) click the link and 'save target as...']: Jolene D. Smyth , Don A. Dillman, Leah Melani Christian & Michael J. Stern: Effects of Using Visual Design Principles to Group Response Options in Web Surveys Use the back button to return to volume 1, issue 1, or visit the International Journal of Internet Science main page